FAQs

ORDERS

Can I change my delivery address?  If your order hasn't shipped yet, please email us at support@ultgear.co and we will work to change your delivery address.

Can I cancel or change my order?  You may be able to change or cancel your order, please email us at support@ultgear.co as soon as possible if you'd like to make any changes to your order, thank you!

How do I track my shipment?  You should receive a tracking number via email after you make a purchase, if you have any issues with tracking, please email us at support@ultgear.co

My package shows as delivered but I haven't received anything.  Please wait 24 hours from the time you receive a delivery notification, if you still haven't received your item after 24 hours, please email us at support@ultgear.co.

DELIVERY & SHIPPING

How much does shipping cost?  Free shipping is offered on orders over $50; for orders under $50, shipping costs will depend on the size/weight of the item.

When will my order ship?  Most products ship within 2-3 business days, if you've placed an order but haven't received a tracking number, please feel free to email us at support@ultgear.co.

What countries do you ship to?  We currently only ship to the U.S.

How do I track my shipment?  You should receive a tracking number via email after you make a purchase, if you have any issues with tracking, please email us at support@ultgear.co

My package shows as delivered but I haven't received anything.  Please wait 24 hours from the time you receive a delivery notification, if you still haven't received your item after 24 hours, please email us at support@ultgear.co.

 

RETURNS & EXCHANGES

Please see our Returns & Exchange policy here.